Tuesday, April 24, 2007

Speech Enabled Knowledge Bases

Two articles and a product showcase recently demonstrated speech-enabled knowledge base solutions. In essence products/solutions such as this are expert systems with various degrees of complexity, ranging from speaking manuals to complex diagnosis systems. Users can describe a problem and ultimately receive an answer, whether through complex one-shot natural language processing/understanding or a plain-old, multi-step directed dialogue.
Alongside traditional call-center automation applications - e.g. customer service, process automation, pre-qualification, directory assistance - these systems represent a minor market segment. However they are relatively novel, so much can still happen. Especially in medical/health care domains, the market appears untapped and the list of potential applications broad.

1 comment:

Anonymous said...

Hello Okko! I'm lucky you have such a singular name... you are easy to track down on the web. We haven't talked for 5 ? 6 ? 7 ? years, but I'd love to know what you're up to.

Sorry, I can't comment on speech enabled knowledge bases...

Emily (Meyer) (from BP)
forester (at) mchsi.com